Amys Sweet Shop Online FAQ

Nut Allergies:-
It is impossible for us to say that any loose sweet products or chocolate are free of any traces of nut, therefore we cannot guarantee that any of our products are free from any traces of nuts or nut products.

Gluten Free:-
Where manufacturs have indicated to us that their products are gluten free this is indicated in the item description.
If this is not indicated in the description it does not mean that the item contains gluten products ONLY that we have not recieved gluten information relating to that product.
Diabetic Sweets:-
All diabetic chocolate is described as no added suger as there are always
natural sugars present in chocolate so therefore CANNOT be described as sugar free.
All of our sugar free sweets are sweetened with Isomalt or maltitol.
None of our diabetic range uses sorbitol as the sweetner.
If you are diabetic you should seek your doctors advice before eating diabetic sweets for the first time.

Storage of your sweets:-
Warm and/or moist conditions (I.E. pockets, etc.) are the best way to keep your sweets
if you prefer them with the paper attached,
Therefore we recomend that your sweets should be kept in a cool, dry place.
Also keeping them in an airtight container will help to improve shelf life

Where do you deliver:-
We deliver to the UK mainland and Channel Islands.

Postage Terms & Conditions:-
We will post your order via Royal Mail 1st or 2nd class post.
Although we make every effort to ensure that all products are in stock we may delay dispatch of your order by up to 48 hours if a product is out of stock. 
Usually your order will be dispatched next working day if recieved by 16.00.
Your sweets should arrive within 5 - 7 days although most are recieved earlier than this.

Payment for my sweets:-
We accept all major credit and debit cards via our payment system.
You do NOT have to register with this site to make a purchase.

What happens if I need to return something:-
In the unfortunate event that you are unhappy with your sweets then please contact us at [email protected] or call 01263-511418.
Please include the original packaging when returning items to us.

Is everything on the website:-
  Not yet, we will be listing almost all of our range on the website but this will take time, if there is anything you want thats not listed yet please contact us with your requirements.